Frequently Asked Questions
Everything you need to know about bringing Atelier Home™ into your space.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece.
Do you offer white-glove delivery services?
Yes, for select oversized items and premium collections, we offer a white-glove delivery service which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery, provided they are in their original condition and packaging. Please note that custom-made or final sale items are non-returnable.
Are your materials sustainably sourced?
Atelier Home™ is committed to ethical craftsmanship. We prioritize FSC-certified woods, organic textiles, and recycled metals across our entire product range to ensure minimal environmental impact.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal for real-time updates.
Do you provide fabric swatches before I make a purchase?
Absolutely. You can order a complimentary swatch kit for any of our upholstered seating collections to ensure the color and texture perfectly match your home's aesthetic.